This policy applies comprehensively to all platforms where setup functionality operates, including Ledger Live desktop applications, mobile applications, device firmware systems, and support channels serving Ledger initialization needs.
This Privacy Policy was last updated in January 2026. Periodic review is recommended as updates may occur reflecting changes in data handling practices, regulatory requirements, or service capabilities across jurisdictions where users access services. Continued use of Ledger services after policy updates constitutes acceptance of revised terms governing ongoing data processing for cold storage setup through the secure element architecture.
Data Collection
Ledger Hardware Wallet Setup services collect personal data necessary for providing initialization, configuration, and support functionality while maintaining the crypto security and privacy expectations of cryptocurrency users who specifically choose hardware wallet protection for their private keys.
Device setup data includes firmware versions, device models, and initialization status processed during Ledger device activation and Nano S Plus configuration. This data enables proper setup guidance and troubleshooting without accessing recovery phrases or private keys stored in the secure element for cold wallet protection.
Application data includes Ledger Live desktop download verification, mobile app download tracking, and cross-platform update status supporting fast Ledger setup completion. This data ensures proper software deployment without compromising crypto security.
Genuine check data includes secure element attestation results verifying device authenticity during verify packaging and check device serial processes. This data confirms hardware integrity without exposing cryptographic secrets for initial Ledger configuration.
Support interaction data includes information users provide when submitting setup-related inquiries addressing USB connection issues, desktop recognition problems, device not recognized troubleshooting, and Ledger Live errors resolution. This data enables accurate guidance for setup completion.
Website visitor data comprises standard server logs including IP addresses, browser types, pages visited, timestamps, and referral sources. This data supports security monitoring, service optimization, and content improvement analysis for all supported coins.
Cookies and Tracking Technologies
Ledger websites and applications use cookies and similar technologies for functionality and analysis purposes with user control over non-essential categories through consent management interfaces.
Essential cookies enable core functionality including session management, security features, device authentication during Ledger Nano X setup, and firmware installation verification processes via USB-C or Bluetooth connection. These cookies are strictly necessary for proper setup operation and cannot be disabled without affecting functionality.
Security cookies support fraud detection, suspicious activity monitoring, and protection against automated attacks targeting hardware wallet users during Ledger hardware wallet setup. These cookies help protect secure PIN selection and offline phrase generation processes.
Analytics cookies collect anonymized usage data including setup guide engagement, firmware update patterns, and add Bitcoin account completion rates. These cookies support product improvement and user experience optimization. Analytics cookies can be disabled through consent interfaces without affecting cold storage setup functionality for private key isolation.
Preference cookies remember user selections including language settings, regional preferences, and interface configurations for pairing with Ledger Live and device activation process flows. These cookies improve user experience and can be managed through settings.
Cookie consent preferences persist for 13 months before requiring renewal in compliance with applicable regulations including GDPR and regional privacy laws. Users can modify preferences at any time.
Data Security
Ledger Hardware Wallet Setup implements comprehensive technical and organizational security measures protecting user data throughout collection, processing, and storage operations supporting Ledger initialization and initial Ledger configuration.
Security measures include TLS 1.3 encryption for all data transmission, hardware secure element protection preventing private key isolation breach, cryptographic signature verification for firmware, end-to-end encryption for sensitive data, access controls restricting employee data access to authorized personnel only, regular security audits by independent third-party firms, and incident response procedures for addressing potential breaches promptly.
We never ask for your recovery phrase or private keys. The Ledger architecture ensures recovery phrases and private keys exist exclusively inside hardware wallet secure elements, isolated from all connected systems including Ledger Live desktop, mobile applications, and connected computers. These cryptographic secrets are never transmitted to Ledger servers, companion applications, or third parties during any setup operation via USB-C or Bluetooth connection. Any request for recovery phrases or private keys through any channel should be immediately recognized as a phishing attempt and reported to official support channels.
Data Retention
Ledger Hardware Wallet Setup retains personal data only for durations necessary to fulfill stated purposes. Device setup logs are retained for 90 days supporting troubleshooting for device not recognized issues and Ledger Live errors diagnosis, then permanently deleted. Firmware update records are retained for 18 months. Support tickets are retained for 3 years following last interaction. Cookie consent records follow 13-month retention per regulatory guidelines.
Users can request data deletion subject to legal retention requirements through the support portal. Deletion requests require identity verification before processing to prevent unauthorized access.
User Rights
Depending on jurisdiction, users may exercise rights regarding personal data including access to data held about them, correction of inaccurate data, deletion subject to legal requirements, restriction of processing, data portability to alternative services, objection to processing based on legitimate interests, and withdrawal of consent without affecting prior processing legality.
Rights requests can be submitted through the support portal at support.ledger.com using designated privacy request categories. Identity verification may be required before processing. Responses are provided within 30 days or shorter timeframes required by applicable law including GDPR requirements.
Privacy Inquiries
Privacy questions can be directed to the support portal at support.ledger.com using the privacy category for specialized handling. For general setup support regarding USB connection, desktop recognition, or pairing with Ledger Live, visit our Contact page.